Customer Service
 info@chhatwal-jonsson.se Email us if you need assistance or have any questions. |
 We do not offer customer service via phone at the moment. |
FAQ
How do I track my parcel?You will receive an email with a tracking link as soon as your order has left our warehouse. If you can't find it, please contact us at info@chhatwal-jonsson.se and we will assist you. |
Can I order from a country outside the EU?As a non EU-citizen you can place an order through the website from the UK, Norway or Switzerland. If you live outside Europe, email us with the products you are interested in together with your adress/country and we will get back to you with a price proposal. Note that we do not charge VAT for orders delivered outside the EU. The VAT will have to be paid by you before you receive the products. |
Why haven't I received my order confirmation?If you haven't received your order confirmation, please double-check your spam folder. If it's not there, please contact us. Sometimes, this may be due to a typo in the email address or an issue with the order not processing correctly in the system. |
How do I make a return?If you are not satisfied with your products you can return them for a fee. Follow these steps:
|
About our products |
What materials do you use?Our cushion covers are available in linen, bouclé and velvet, while our rugs and throws are made from wool. We work primarily with natural materials throughout our collections, with the exception of our outdoor rugs, which are machine-woven in polypropylene to withstand outdoor use. |
How do I care for a handwoven wool rug?Vacuum regularly on a low setting, using the rug setting on the vacuum head. Rotate the rug 180 degrees every few months to ensure even wear. New wool rugs with pile may shed some excess fibres at first, which is completely natural. For deeper cleaning, always use a professional rug cleaner. See our complete care instructions. |
Can I order a rug sample before buying?Yes. We offer rug samples in the size 30 x 30 cm so you can see and feel the colour and texture in your own home and natural light before choosing your rug. |
Where can I buy Chhatwal & Jonsson?You can shop directly from our online store. Chhatwal & Jonsson home textiles are also available through selected interior design retailers in around 25 countries. Contact us at info@chhatwal-jonsson.se and we will help you find your nearest retailer. |
Can I become a Chhatwal & Jonsson retailer?Yes. We work with interior design retailers and interior designers throughout the Nordic region and internationally. Contact us at info@chhatwal-jonsson.se for more details. |
Are Chhatwal & Jonsson rugs handmade?Yes. Our rugs are made in close collaboration with skilled artisans using traditional techniques. The collection includes handwoven and handtufted rugs, with natural variations that give each piece its individual character. |
What is a dhurrie rug?A dhurrie is a flatwoven rug traditionally woven by hand. Chhatwal & Jonsson dhurries are made from fine wool and combine a durable flat weave with contemporary colours and graphic patterns. Their hard-wearing construction makes them suitable for living rooms, dining areas and other frequently used spaces. |
How do I choose the right rug size?Choose a rug that is large enough to connect the furniture and define the space. In a living room, we generally recommend placing at least the front legs of the sofa and armchairs on the rug. Under a dining table, the rug should extend far enough for the chairs to remain on the rug when pulled out. For more details, take a look at our Rug Guide. |
Do your cushion covers include an inner cushion?Our indoor cushion covers are sold without an inner cushion. Our outdoor cushions come complete with an inner cushion and are designed specifically for outdoor use. |
Are your rugs suitable for use under a dining table?Yes. Our flatwoven wool rugs are particularly suitable for dining areas. Their durable, low-profile construction makes it easier to move dining chairs while providing the warmth and texture of natural wool. |
Do handmade products vary from one piece to another?Yes. Small variations in colour, weave, embroidery or print are a natural part of handmade production. Rather than imperfections, these subtle differences reflect the craftsmanship behind each piece and give it an individual character. |
| Explore our cushions, rugs and throws, or contact us if you have a question. |